Policies and Procedures

We know plans can change, so we’ve made our cancellation policy much more flexible for families. You can now amend or cancel sessions right up until 48 hours before they start. If you do so within this timeframe, you’ll receive a credit note that can be used for any future bookings within the next six months.

If a cancellation or amendment is made with less than 48 hours’ notice, the session will still be charged.

How to Cancel or Amend a Booking

1. Log in to your JAG booking portal.

2. Click on ‘Bookings’.

3. Find the booking you wish to change and select the blue eye icon under ‘View booking’.

4. Choose ‘Amend date(s)’.

5. Next to ‘Activity session’, select the session you’d like to cancel (e.g. Rise then Shine, Stay and Play, Holiday HQ).

6. Adjust the calendar date range to cover the sessions you wish to cancel.

7. Tick the day(s) of the week you’d like to cancel.

8. Select the child whose booking you’d like to change.

9. Click ‘View dates’.

10. Double-check the dates are correct, then click ‘Cancel all dates’.

11. Provide a reason for your cancellation.

Important Information

• Refunds are not available, but any credit notes will remain active on your account for six months.

• For same-day cancellations, please get in touch with our friendly Customer Care Team via:

  • Email: hello@junioradventuresgroup.co.uk

  • Phone: 0333 577 1533

• Parents and guardians must also notify the school if their child will not be attending Rise then Shine or Stay and Play club.

For more information, please view our Terms and Conditions here.